I have two dragon modem that now cut completely off when power is not supplied to them. The backup battery doesn’t work anymore. Has anyone else noticed this or had this issue? It started with the oldest modem first and now the other one. My customer I reached out to them and they haven’t had any issues as of yet. So I wanted to know if I’m an isolated incident or multiple ppl have experienced this.
Dragon modem comes with a 10 hour battery backup, it usually does not happen.
Have you checked if the modem was damaged?(Thrown down or mishandled)
Have you checked if the battery is properly connected to the device?