Good afternoon:
This morning we noticed a charge to our bank account that was not a wallet funding charge. It was in the amount of $21.50.
We reviewed the billing deductions in our Oasis dashboard and cannot find what this charge was for, no invoice etc… Could you please advise on the reason for this charge? A monthly service fee?
Thank you!
Hello @CircleWireless
Can you confirm your number of active customer lines for me?
In the mean while I will confirm about these charges.
Thank you for this information, let me confirm about these charges and get back to you with accurate details.
Hi @CircleWireless,
This charge was applied on the FWA Agent Portal, not FWA Oasis.
It represents the monthly licensing fee for all active SIMs you had prior to cancellation. As a reminder, there is a daily $2.50 charge per customer, a one-time activation fee of $15 per customer, and a $3 monthly fee per active customer.
Yes, an invoice was generated and is available on your portal.
You can log in here to review and confirm: https://app.fwa.exchange/portal/login
Okay, so this was our last invoice on that portal and will not have any more on that portal since we are only using Oasis, correct?
Yes that is correct.
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