Under the All customers tab, you can view a table containing information about all your customers, including their respective statuses and additional details such as Portal login, phone number, IPs, etc.
You can use the Status filter to filter customers in the table according to their current statuses:
To access the customer’s profile, click on the row corresponding to the respective customer—whether it’s their name, portal login, or ID. Utilize the color palette button to toggle colored rows according to status.
Click the tariff plan name to view its details:
Online customers
Under the Online customers tab, you will find information about customers who are currently online, including details such as Download/Upload MB, MAC/IP, Time online, etc. Additionally, you can end sessions for customers utilizing Radius authorization by clicking on the close icon:
Totals
Under Totals, you will find statistics detailing the number of customers per status along with the corresponding sums for their services.
Statuses
There are six statuses that customers can have: New, Active, Online, Online last 24 hours, Blocked, and Inactive.
| Status | Definition |
|---|---|
 |
The customer has recently been created or added to the system but has not yet utilized any services. |
 |
The system can take the customer’s profile into account and make features available. |
 |
The customer is currently online. |
 |
The customer has been online for the past 24 hours; |
 |
The customer either failed to make payments for services or was simply denied access when taking their profile into account. |
 |
The status, triggered during the deactivation (grace) period, suspends customer services and accounting. It’s assigned automatically to customers with prolonged service inactivity. You can delete profiles with this status. |
Blocked customers connected via RADIUS have special IPs designated for them, and they are shown in both the Online and Blocked filters. This is intentional; these customers can establish a connection, but they are restricted from using the internet. If, however, they attempt to use the internet, the statistics will reflect this, indicating a potential incorrect blocking by the provider on the router.
