Gents,
It seems everything either takes forever to get fixed, or we just get forgotten about until we complain over and over again. Since March when Isaac was trying to handle things, I’ve had nothing but delays and had to cancel several trips to try and sell my original 4 devices and purchase more.
I have spoken to several people that assured me my issues would be resolved, and I’m still waiting now two months later.
The current problem: When I told Isaac I wasn’t ready to activate the demo modem in March, he told me he was just going to show me where to go and how to do the process and that the modem wouldn’t activate until I put in my card information and submitted.
That was not the case and the system activated the modem for 3 days and then suspended it for non payment. On April 19th, roughly two weeks after I was told this would be fixed again, I activated the modem to start running tests in different areas in preparation for my trip tomorrow. I then find out that nothing was done to fix this issue and that the system suspended the modem again and wants me to pay for another month of service.
The response I got after bringing this up for the third time was “It shows that you have a balance owed.” is beyond frustrating.
I am really trying to get to the point that I know I can purchase more devices and start making some sales, but I’m not seeing the support I need to know I can move forward.
Tomorrow I’m travelling 90 miles to do a network repair job for a client and would have also been taking the time to go around and talking to other business owners in the area and showing off the modem. At this point it seems I won’t be able to showcase the modem as I had intended without dropping another $100 for who knows how many days of service.
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Hi NexusTechsNV,
Thank you for your continued patience and for sharing your experience in such detail. I completely understand how frustrating and disheartening this situation has been, especially given your commitment and intent to scale with Nomad.
I want to assure you that your concerns have not been overlooked. I’ve gone ahead and escalated your current activation and billing issue for immediate resolution. You should not have to bear additional costs due to system errors, and I’m making sure that is addressed today.
We’re also taking note of the broader concern — the delays, inconsistent communication, and the support gaps — and I’ve already flagged this for internal review. I’ve been assigned directly to your case and will be monitoring it personally to ensure we don’t repeat the cycle you’ve had to endure.
If you’re available, I’d be happy to schedule a quick check-in to realign and walk through where things stand and how we’ll proceed moving forward. Your trust and time are valuable, and I’m here to make sure we start getting this right.
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Im currently experiencing delays getting payment to go through on the website. It errored out during processing and now it appears app.fwa.exchange went down. It wouldnt l0ad at all and now it won’t let me login even tohough it gets to the main page.
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If i can stop having these delays I may be able to get back into town at a decent time to have a meeting.
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Hey, yes, the FWA portals are currently experiencing downtime due to integrations and updates. This matter has already been escalated, and the team is working on it as we speak! We appreciate your patience and understanding.
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They will be resolved ASAP & you should be able to use it soon!
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Do we have an actual ETA. If I can’t do what I had planned to, I don’t want to waste any time in Gardnerville after I take care of my remote client. I’m about 10 minutes away from working my magic and fixing their issues. So anywhere from 3 - 4 hours.
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We don’t have an exact ETA at the moment, but I’ll make sure to update you as soon as it’s completed. Appreciate your patience while we get this sorted.
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Payment was finally processed. However, the device is still suspended.
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I’m looking into it as we speak, I will be right back.
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Please reboot the device within 2 minutes, the line has been resumed. We apologize for the inconvenience caused & appreciate your support & understanding.
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It worked for less than 30 minutes. I was able to run a few tests and then it went offlline again as if the system disconnected the service.
Downloads were good but upload was horrible. I got the same speeds off of the cable provider out here though.
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Could you check again the line rebounded, it should be working fine now.
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Checking now. SADly I wasn’t able to test the service during the drivetimes and the FWA point overthere seems to be unstable for Upload. It ranged from a consistent 0.2 to 1 Mbps and was affecting Spectrum’s cable internet too. Is there a way to find out tower locations and who manages them? I know how to locate cell towers specifically, but I’m not sure if they are all FWA capable.
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Hi @NexusTechsNV
This is Jeremiah.
Just checking in, are you still experiencing issues accessing the portal?
If not, is there anything else you’re having difficulty with?
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Hi Jeremiah, I did run into another issue woth oasis not letting me in. I sent a passwrd reset request in the morning and never received the email. There’s some major glitches there that I’m more than willing to do a video recording of with OBS studio to send to the developers if it’s not happening to everyone.
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Hi @NexusTechsNV
Just to confirm, are you experiencing login issues with https://fwaexchange.com/ ?
Have you tried using the “Forgot Password” option?
Could you please send us the email address associated with your account?
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Saul.hernandez@nexusnv.com
Im experiencing glitches on loading the page that appear to do with web design and implementation. Or maybe a bad or overloaded Wordpress/hosting server.
These glitches include the website thinking the email box is blank and greying out the Continue button. The fields are prefilled by the browser when this happens. I have also been able to duplicate it in a separate browser software without autofill enabled.
Because of this, I initially hit forgot password by mistake. Which immedistely triggers the website in rejecting the existing password and forcing the end user to change it. Not a good design. More importantky, after three on-purpose attempts over a span of 35 hours I have yet to receive an email after clicking on Forgot Password.
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And yes the website url you listed is the one in question
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We are checking this now.
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