Sorry, folks, I just can’t seem to keep up with all the changes going on, nor have aI been able to get answers to my repeated support requests. I think the concept is great, but the execution just doesn’t seem to be there. So I’ve got 12 discounted modems I need to sell, plus the demo modem I need to return. Any assistance would be greatly appreciated.
2 Likes
Hey there Jayvance. We apologise for not being able to address your issues properly, could you please highlight the issue you’re facing, other than the return for the demo modem? For the demo modem I’ll have a return label sent to you today. Could you share your email& ISP website here please?
1 Like
jayvance@outlook.com, https://alamocitysolutions.fwaisp.com/
I’ve submitted tickets to update my company name, logo, phone number, modem price and plan price, but so far none of that has been done. The other issue I have is too many different portals to log into; it seems like it would be so much simpler to have ONE portal to control everything.
3 Likes
Yup & that’s what we aim for! We have a lot of integrations going on & the reason for them is to provide you a one-stop shop for all your needs! Before we get into that, I would want to escalate your issues to get them resolved as quickly as possible. I will be posting the updates & developments here. We appreciate your understanding & cooperation.
1 Like
Furthermore, I will be replying to the specific ticket so you can send the logo & other details.
1 Like
Okay, I’ll give it a day or two to see if my issues can be resolved. Thanks.
1 Like
We would love that! Could you check your email? I made a new ticket for all your queries, which, as soon as I receive the information, should be resolved!
1 Like
No email received yet. Please try jayvance@outlook.com or info@alamocity.solutions. Thanks.
1 Like
No worries! I have sent it to your Outlook mail. Let me know once you receive it, please.
1 Like
No email received yet.
1 Like
Could you check the spam folder? Also, I’ve resent it on both the provided emails, again. Let me know, please.
1 Like
Success at last! I have responded to your email. Thank you.
1 Like
Yup! I have just received it & the team is already on it! I will be providing you with all the new developments regarding this query here.
1 Like
Hey Jay, just wanted to update you that the team is on it & we should have everything streamlined soon! Just a heads-up, we won’t be able to update the Alias alamocitysolutions as it is a one time entry on your account, & cannot be changed. I hope that wouldn’t be an issue for you.
1 Like
I’ve received two emails asking for the same information I’ve already sent you. Do I need to send everything again?
1 Like
Yes, that is going to be an issue, I’m afraid.
1 Like
No worries, Im looking into it & seeing if we have options to bypass this!
1 Like
Hey Jay, after a long meeting with the devs to explore our options, we have concluded that it can be done. I will be updating you on the developments on Monday if that is fine with you. I appreciate your patience here with me & I assure you it wont be for nothing!
2 Likes
Thank you very much!!
3 Likes
My pleasure Jay, you have a good weekend!
1 Like