No response to support tickets

I’ve submitted two support tickets regarding updating company name and phone number, as well as updating logo and pricing on modems and service plan. It’s been well over a week and I haven’t received and response. Please advise. Thank you.

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Hi @jayvance :waving_hand:

I truly apologize for the delay you’ve experienced, that’s not the level of support we strive for, and I completely understand your frustration.

Please feel free to DM me directly, and I’ll personally make sure your requests are handled as a high priority today.

Thank you for your patience, I’m here to help and will get this resolved for you as quickly as possible.

– Omar J.
Wholesale Account Executive | Nomad Internet

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