Good morning,
We wanted to take a moment to provide you with an update regarding the Nomad Wholesale system. First and foremost, we sincerely apologize for any issues or frustrations you may have experienced recently. We understand that reliable and timely payment processing is crucial for your business, and we appreciate your patience as we work through this situation.
What Happened:
The truth is, our current wholesale system is new—both the setup and the way we work with carriers are different from what we’ve done in the past. As a result, we encountered some challenges that we hadn’t fully anticipated, particularly regarding the way Nomad’s payment capturing system interacts with the new setup. Unfortunately, the current payment gateway is not compatible with the configuration we initially expected, leading to delays in processing payments.
What We’re Doing to Fix It:
We are actively working on implementing a new payment gateway that will enable immediate withdrawal of funds on a real-time basis moving forward. Our team is dedicated to resolving this as quickly as possible, and we expect the new system to be fully functional within the next few days. Once the update is complete, all deposits will be processed automatically, ensuring smoother and faster transactions.
What You Can Do Now:
To minimize the disruption in the meantime, we are offering an immediate solution:
- If you would like to receive your funds today, simply provide us with your banking information, and we will initiate a direct wire transfer to ensure you receive your money promptly.
- Please reach out to our support team with your details, and we’ll make this transfer as quickly as possible.
Moving Forward:
We truly appreciate your understanding as we make these improvements. Our goal is to ensure that once the new system is in place, you will experience consistent, automatic deposits without the issues we’ve encountered. Your satisfaction is our priority, and we’re committed to getting this right.
Thank you once again for your patience and support. If you have any questions or need assistance, please don’t hesitate to reach out.
Warm regards,
The Nomad Wholesale Team
It truly means a lot. Big shout-out to everyone involved in making this wholesale program a success! We’ve all been working hard together, and it’s awesome to see everything moving forward.
