Good afternoon:
Three times this weekend we have had three of our new customer’s service go out.
Just now our own retail store has gone down during a very busy time (right now).
We need to understand WHY this is happening and HOW we can prevent it from ever happening again.
The Nomad DEMO unit is fine - very stable, but, the Circle Wireless units are losing service left and right.
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Thank you for letting us know, and please accept our sincere apologies for the repeated outages you’ve experienced this weekend both on your new customer services and in your retail store at such a critical time.
I want to assure you that I am in constant communication with our network and engineering teams to identify the root cause of these interruptions with the Circle Wireless units. We are collaborating closely across departments to implement a permanent fix and prevent any recurrence.
Your patience and understanding are greatly appreciated as we work through this. Rest assured, resolving these issues is our top priority, and we are committed to restoring your services to full stability as quickly as possible. I will keep you updated on our progress and am confident you will not face further challenges.
Thank you for your continued partnership.
Warm regards,
Omar J
Wholesale Accounts Executive
Nomad Internet
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