I’ve called 3 times this week. Constant blackouts. No customer service.
I use mine personally at home for working and I’m missing enough days due to Nomad, I’m in my final warning. Something needs done (and it’s out AGAIN right now.) Each time I call it says “it’s throwing a system error.”
This is ridiculous and I need immediate service along with everybody else.
@ByteSpeed A lot of people seem to be in similar situation and it seems to be impacting both resellers and direct customers.
In an email that I received roday, it stated that they are working on fixing the issues by 8/11. I am not sure if this is a Verizon issue or not, but its been ongoing for at least a week at first it was connection drops and then now full stop.
Hear, hear.
Tired of having to o power cycle modems and field texts and calls from customers where the best answer I have to provide about the outage is “it’s my provider and I have no idea what the actual issue is and I have no additional information”
I’m praying this is the case.
We had to move a client to a different provider last minute yesterday to give them internet over the weekend.
When these types of issues happen there needs to be crystal clear centralized communication to resellers on the issues, not patch work solutions for whomever creates a post.
This is also not the first time similar issues have happened…my recommendation is that they stop rolling out free services, expanding without proper support infrastrictruce, and focus on reliability and performance.
Also can’t have all your eggs in one basket, you have diversify your connectivity partnerships. I am still hoping good things happen with all that’s been mentioned for OASIS but holding back until I see better handling of issues, improved support, and accountability.
@ByteSpeed @stephenobws I just launched a FB goup if you both want to join. In situations like this I feel like resellers coming together is going to be important. Here is the group link: FWA Unleashed | Facebook
Joining right now 
I love communities that can work together.
I completely understand how disruptive and frustrating this has been for you, especially when your work depends on a stable connection. I want to sincerely apologize for the repeated outages and the lack of resolution so far, this is absolutely not the level of service we aim to provide.
Our technical team is already aware of the system error you mentioned, and they are actively working on a permanent fix to stop these blackouts from recurring. I’m personally flagging your case so it’s prioritized and monitored until your connection is stable again.
In the meantime, I’ll be providing you with real-time updates as the engineering team progresses. Your ability to work without interruption is important to us, and we’re committed to restoring your service reliably.
Thank you for your patience while we get this fully resolved, we’re on it.
In the mean while, can you provide me with details of the devices that are being impacted on OASIS such as IMEI and ICCID so that I can gather information and look into it personally as well.
I truly appreciate you taking the time to share this feedback. I hear your concerns loud and clear. Having to move a client at the last minute is never ideal, and I understand how critical clear, centralized communication is, especially when unexpected service issues arise.
We are already reviewing our internal communication process for resellers so that updates on outages or system changes are delivered consistently and in real time, rather than piecemeal. This will help ensure that every partner is working with the same, up-to-date information to make quick, confident decisions for their customers.
Your points about focusing on reliability, performance, and diversifying connectivity partnerships are valid and align with the direction our leadership is discussing. Growth is important, but so is building a rock-solid support infrastructure to sustain it, and that’s where we’re directing more attention.
I know words only go so far; you’ll see these changes reflected in how we handle future situations. I’ll keep you and all resellers informed as improvements are rolled out so we can move forward with greater stability and trust.
Thank you again for your patience and for continuing to work with us as we make OASIS stronger.
I completely understand your frustration, having to repeatedly power cycle devices and tell customers you have no concrete update is not the position any of us want to be in. You deserve clear, timely information so you can communicate confidently with your own customers.
We’re actively working on improving both the speed and clarity of our outage communication so that resellers and partners like you are informed in real time about the nature of the issue, the expected resolution time, and any necessary steps. This will help eliminate the uncertainty and allow you to provide accurate updates without guessing.
Our dev and network teams are also implementing measures to reduce the recurrence of these outages so you’re not constantly stuck in “react mode.” We know every interruption impacts your credibility with your customers, and that’s something we take seriously.
Thank you for continuing to raise these concerns, it’s the feedback that helps us focus on what matters most: keeping you informed and your customers connected.
IMEI: 357632330181560
ICCID: 89148000011152280101
I would greatly appreciate it because if I miss anymore days… I have no job. This is ONLY due to the internet and I understand there’s only so much that can be done, but this is not okay.
Update: Lost my job today thanks to these issues that “were being fixed.”
I’m not going to be a reseller for a company that can’t fix issues like this promptly or without a proper resolution. That is why I bought my own to work on to test before deciding. This is disgusting behavior for any ISP. I respect the growth hinderance with everything, but that’s not a reason to not take care of current customers, new customers, or anybody doing resell when we are looking to shovel out money to do this business.
@ByteSpeed I sincerely apologize for this. I had checked you line and got it fixed. Just as now I’m looking at your backend line and it is coming up as active on our end. Were you able to troubleshoot the device by performing a hard reset through the pin hole method or rebooting the device. Please confirm so that I can proceed with this accordingly.
Over two weeks time, I’ve done 6 resets. Soft. Hard. Sim. Doesn’t matter. It’s been continuous and needs evened out. Nobody is going to want flash sales for internet when they can barely even use their internet.
Since this is a Nomad Internet consumer device, please call +281-800-1000 to get this fixed.
As politely as I can say this– How many more times would you like me to call because I’ve called twice a day for two weeks… Some days I don’t even have internet to sit on hold to be told “We are sorry. There has been ongoing issues and we will escalate this promptly and be back in touch… Then never heard from again.” I had to stand in the road in the rain on Tuesday because I don’t have signal inside. I depend on Nomad.
But, that is okay. I hope everything gets figured out soon. I’ll be contacting who I need to since no help comes from here, ESPECIALLY somebody who did this to originally become a reseller and test the product first to be told this. Have a wonderful night.
I sincerely apologize for the invonvenience this might have caused you, can you please provide me with your contact details? I can personally set up a callback with one of our tech team agents to resolve this for you.
