Curious, how the experience for everyone has been on the Oasis side. I’ve read comments throughout the forum with some mixed feedback but seems like they all get resolved in the end. I’ve had varying experience with Nomad direct, with devices not connecting at times.
I am sure we can all agree that reselling a product that works only half the time is not what we want for our clients or our reputation and I am asking this before I begin to onboard clients on the new program.
Hey @jon,
Thanks for bringing this up—and I appreciate your patience. The connectivity issues you experienced with Nomad Direct were mainly due to the ongoing transition between platforms, and I’m personally working to ensure this is fully resolved for you.
We’ve seen great momentum with OASIS, and I want to be transparent: most of the challenges customers face are not due to platform instability, but rather a lack of clarity on processes, especially with service activation, stack management, and line visibility.
That’s why we’re continuing to:
Your feedback is incredibly valuable, not just to us internally, but also to the community. It directly contributes to how we prioritize updates and build out features that improve the experience for everyone.
We’re here for you, and more exciting improvements are on the way, stay tuned and keep the feedback coming!