Seems like every support person says something slightly different. I know you guys are stretched thin getting it off the ground, and I appreciate your hard efforts. But if one person says something that completely contradicts another.. it definitely muddies the water.
Rather than just directly responding to questions, it may be more beneficial to link to a documentation site that has up to date, real time info that’s edited by the support team so that the information is clear.
I know this early, things are constantly changing. Most docs software supports versioning, so it’d be easy to tag to the latest, which is currently v0.1 on the Oasis side, so until we get to v1.0 I definitely don’t think a ton of time should be wasted writing full on guides. But basic “how to use” and “how the product is expected to work right now” would be incredibly helpful.
Again, appreciate it, and I do look forward to the future of Oasis and the Wholesale project. Right now though with things not really working, even at a basic level, it seems like a money hole more than something we can actually use, and, to put it bluntly, needed 6 more months in the oven.
Hey there
Thank you for the thoughtful feedback — we genuinely appreciate you taking the time to share your perspective.
We completely understand where you’re coming from. With everything moving so quickly on the Oasis side, we know that consistency in communication can sometimes fall short, and that’s never our intention. You’re absolutely right — having a centralized, version-controlled documentation hub would go a long way in creating clarity and building confidence.
While we’re not quite there yet, please know that your feedback is being heard and it’s something that’s actively being talked about internally as the program continues to evolve. We want to make sure any resources we put out are not only helpful but also align with the bigger picture we’re working toward.
We’re still in the early stages, and while things are far from perfect right now, we’re working every day to get this to where it needs to be — for you and for everyone putting their trust in this.
Thanks again for sticking with us through the growing pains. If there’s anything else you’d like to share or any way we can better support you in the meantime, don’t hesitate to reach out.
I completely understand that Oasis is very early, but other than putting in an imei and hoping it’s activated, other than changing the name, I don’t know if it’s actually working. Like sure it speed tests fine but how do I know that’s not a temporary activation?
Also, I can’t toggle on or off the modems… So that’s a little confusing. If everything we are seeing should be working, I should be able to see where a modem is, what it’s signal is, etc etc as all Oasis features are, but that’s not currently the case. All modems show offline, I can’t toggle them on or off, and nothing shows in explorer…
When they are activated I get a massive 500 error, which leads me to believe they were never activated.
It’s just… Not working haha.
I really do appreciate all you guys are doing. I know there’s a lot of backend work to this. But currently I feel like I’m spending money but I’m scared to actually sell or activate customers because if something breaks (which at this stage seems likely) I feel like I lose brand reputation.
Edit: none of the configuration buttons under the modems work either. They don’t toggle at all.
I am Jeremiah. Yes, we totally understand your frustration. We just rolled out an update along with a changelog page to show where issues have been fixed and what our next planned fixes are.