Customer portal Password Change Failure

Nomad Franchise Tech Support
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After successfully logging in with the temporary password, I proceeded to change it. The system isn’t designed to automatically do it for us.
When i went through the steps, everything was perfect until the very end. Temp password was correct and new password was valid. But when saving the changes, it would error out with the words “Invalid Partner”.

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@NexusTechsNV We sincerely apologize for the issue you’re experiencing. You can change your login details through your profile settings and change your password. If you continue to encounter any errors, let us know, and we’ll be happy to assist further! :+1:

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I had to force logout and then do a password change to avoid the issue with the temp password. The password reset works as expected. :slight_smile:

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So I was wrong. There seems to be a glitch that I’m going to try to duplicate.

  1. There is a delay in the request that spans quite some time between when you make the request and when you receive the link. It took almost 20 minutes for this one.
  2. After everything was done successfully, another password reset request was received an hour later that cancelled my password change. I’ll find out if it happens again here at about 6:25 AM.
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Thanks so much for the detailed update and for helping us pinpoint this!

It definitely sounds like there’s a delay and overlap in the password reset process that’s causing unintended issues. We really appreciate you walking through it step by step — that kind of feedback helps us a ton.

I’m going to flag this with the dev team and keep testing on our side as well to see if we can consistently replicate it. If it happens again at 6:25 AM or you notice any other patterns, feel free to shoot them over — we’ll get it sorted.

Thanks again for your patience and for staying on top of it!

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