Can’t Activate Demo

Nomad Franchise Tech Support
1

I received my demo modem yesterday finally and I can’t activate it. Keep getting an error page after I choose my plan.

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2

Hey @natureswireless, let me look into this for you & I will be right back. Could I have the IMEI on the modem & the ICCID on the SIM Sleeve please?

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3

Hi @natureswireless

You can activate on your website

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This is the error I keep getting

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5

Hi @natureswireless

We will investigate this meanwhile,

you can follow this step for manual activations.

Steps to Add a Customer and Assign an Internet Service on FWA Exchange

  1. Log in to your dashboard:
    https://www.app.fwa.exchange/admin/login
  2. Navigate to the “Add Customer” section.
  • Fill in the necessary customer details.

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  • Click Save.

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  1. Go to the “Services” section and click “Add Service.”

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  1. Select the Internet service you want to assign.

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  1. Scroll down to the “PortId” field.
  • Enter the customer’s IMEI PortID, Save

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Also this has been fixed you can try this again.

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7

We need assistance activating a modem. Please see the general and support chat.

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