Can’t Activate Demo

[natureswireless]

I received my demo modem yesterday finally and I can’t activate it. Keep getting an error page after I choose my plan.

[JefferyHopkins]

Hey @natureswireless, let me look into this for you & I will be right back. Could I have the IMEI on the modem & the ICCID on the SIM Sleeve please?

[DiONJERRY]

Hi @natureswireless

You can activate on your website

Activation

[natureswireless]

This is the error I keep getting

[DiONJERRY]

Hi @natureswireless

We will investigate this meanwhile,

you can follow this step for manual activations.

Steps to Add a Customer and Assign an Internet Service on FWA Exchange

1. Log in to your dashboard:
   https://www.app.fwa.exchange/admin/login
2. Navigate to the “Add Customer” section.

• Fill in the necessary customer details.

• Click Save.

3. Go to the “Services” section and click “Add Service.”

4. Select the Internet service you want to assign.

5. Scroll down to the “PortId” field.

• Enter the customer’s IMEI PortID, Save

[DiONJERRY]

Also this has been fixed you can try this again.

[CircleWireless]

We need assistance activating a modem. Please see the general and support chat.