Trying to get my customers modems going on the oasis. I toggle the button but nothing happens. Been trying to get them going via the oasis since 9am. @oliverbrown
Hey @BBland
Did you make sure you OASIS account was topped up before activating the service?
All the information used to add modems was correct right?
@oliverbrown I do have some on there but how much is needed? So I can get them rolling. It’s like $20.50 in there rt now.
@BBland
Are these BYOD stacks or Nomad Certified stacks?
Additionally, please provide me with your device details for me to investigate this further.
IMEI 1:
ICCID1:
IMEI 2:
ICCID 2:
In additional to that @BBland please also send a screenshot of the error
Nomad Certified Stacks
IMEI 1: 357632330392522
iccid 1:2089148000011359251905
imei 2: 20357632330541722
iccid 2: 2089148000011359103163
We are checking this.
Hello. @BBland
We can see your modems are online and active.
are you still experiencing this issue ?
I’ll check and get back to you.
Neither modem is working. My customer just contacted me saying it’s not working. My Customer modem information is:
IMEI 1: 357632330392522
iccid 1: 89148000011359251905
Did you verify if the services are active on your OASIS dashboard and if your account is topped up?
Secondly, can you please confirm the correct ICCID of your customer? It should start with 8914 and is usually printed next to the IMEI on the back of the modem.
If the device is active and the account is funded, basic troubleshooting often helps. Please follow these steps:
- Reboot: Unplug the device, wait 30 seconds, and plug it back in.
- Hard Reset: Using a paperclip, press and hold the reset button (usually inside a small pinhole) for 15–30 seconds until all the lights blink. This will restore the modem to its factory settings.
Please make sure to follow these steps carefully for a successful reconnection. Let me know once done!
Ask ChatGPT
This is the my same client that we had this issue with last month on 6/10, original support ticket #128875, which I’m assuming is the same issue. I keep the accounts topped off. It’s never has been an issue on my end since I’ve been working with you guys. I really get aggravated when I come to y’all with an issue and y’all try downplay it to ignorance or payment.
Also we need to get together since I just paid my bill to switch me over from the agent to the oasis for my demo. You said we needed to wait till my billing cycle restarted. It’s restated and I’d like to be switched ASAP.