Unable to Activate Customers

Nomad Franchise Tech Support
1

We submitted a ticket a couple days ago and haven’t heard back.

None of the inventory we ordered has been loaded so that we can set up plans. All devices say “imei error” when the customer tries to activate.

We have paused rollout due to this. I don’t like to sell them a modem and not be able to activate them…

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Hi Stephen,

Thanks for the heads-up, and we’re sorry for the delay. We’re actively working on the IMEI issue and getting your inventory loaded. You’ll hear back from us shortly with a fix so you can resume rollout without issues.

Appreciate your patience!

Best,
Ola

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Hello @ola will there be anyone around today to assist with an activation if the IMEI is not in our inventory?
Is there going to be a live support call today as well?

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Hi @CircleWireless

Yes, someone will be available today to assist with activations and IMEI-related issues. If the IMEI isn’t showing in your inventory, please send it over, and we’ll resolve the issue. @Daniel.Lake Please get these details.

Also, yes, for live support, do you mean webinar? There will be a webinar today.

I’m looking forward to helping you out!

Best,
Ola

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We had a new customer purchase the modem today but, we’re not seeing her show up in our account list?

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receipt 1275-4334 is our newest customer,

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we need assistance. The modem is not activating although it says it is activated in our customer portal. Where is everyone? @Isaac @jaden @DiONJERRY

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Bumping this issue. Still no word of resolution or even a timeline.

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My name is Omar, and I’m a Wholesale Executive here at Nomad Internet. I truly apologize for the delay in getting back to you and any inconvenience it may have caused.

I’d like to help move things forward as quickly as possible. Could you please elaborate on the specific issues you’re experiencing and send the details to my DM? I’ll make sure everything is addressed promptly.

Thank you for your patience, and I’m here to assist you every step of the way.

Best regards,
Omar J
Wholesale Executive
Nomad Internet

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One of our customer’s service just went down. We are unsure what to do. The wifi signal and power light are red… 89148000011359054564

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