I just noticed that now all of a sudden I get an error saying the email is not valid. I was among the very first to show interest in Oasis and was able to login successfully at the very beginning. I wish I would have noticed this message or that this question was asked at the beginning. Your choice of words make it sound that you noticed a problem with me not showing up as part of Oasis. However, I don’t assume. I need you to tell me if this is the case or if there is something else still going on here.
I am now onsite with my customer trying to get this modem installed as today is the first day I’ve been able to do this after going to the hospital twice in the last two weeks. If anyone is available. Please respond or even call me 775.525.0210.
Hey @NexusTechsNV, we apologize sincerely for the inconvenience you have faced. Could you tell me where you got the incorrect email error? Was it on Oasis. Also. could you explain any other issue you are facing please? Also is the email the same as your profile, and the link or website where you are facing the issue?
Sadly i gave up on the install today. Oasis said my email didn’t exist as a user. I haven’t attempted a login since the last time I told you it wasnt letting me in or letting me change my password. I would make password reset requests and never get the emails.
Hello Saul @NexusTechsNV
Can you confirm the problem has been resolved?
Did you signup with the same email address on OASIS(saul.jr.hernandez@gmail.com)?
Hi @NexusTechsNV ,
I’m here to help.
Please send a screenshot of the page showing the ‘invalid password’ message.
The problem was never resolved. Login was created with my business email. Personal was used when attempting to setup one of the modems.
Saul Hernandez, Jr.
Founder / Field & Remote Technician
Fundador / Técnico Remoto y a Domicilio
Nexus Techs LLC
775.224.8288 Cell
Please send a screenshot of this error if you may please.
Ive got a few things to take care of today. If I can’t get to this today it won’t be until wednesday night.
Hi @NexusTechsNV,
We really want to get your issues resolved. Currently, you have multiple programs running with us, so we need to pinpoint exactly where you’re experiencing the problem.
Can you help us with a bit more detail and a screenshot, so we can resolve this for you immediately?
Interestingly enough, as I was organizing my screenshots for you guys, I managed to get around the issue.
Reminder: Oasis would not allow me to login and would not send me a password reset link.
Workaround: I tried to sign up again and the system said that my email was already in use. When I went back and requested a password reset, it told me to check my email like normal. BUT, for the first time ever, I instantly got the password reset email and was successfully able to change my password and login.
So to simplify my needs:
-
I need to make sure that I can activate my customer’s modem when I come visit them on Wednesday/Thursday. I’m assuming that the modem that I see right now that shows as “Paused” is the modem I was attempting to setup but couldn’t get to work originally. I can’t confirm the IMEI until tomorrow since no one is there today. If this is not my customer’s Dragon Modem and is in fact a different modem: I have never received a modem for the Oasis account.
So if this is the correct modem, is it not working because I have to prefund FWA Oasis before it will activate the modem? -
I need to confirm that I can direct people to nexustechsnv.fwasite.com and that they are able to purchase a modem and establish service without my intervention, unless they need it. Which is when I would login form the admin site and add them?
Hey @NexusTechsNV
My apologies if you never received the demo modem. I’ll need to check on the current status for you and get back with an update.
If you happen to have the IMEI of the device, please send it over. That’ll help us dig into it more quickly.
And yes, you’re absolutely right—your OASIS account needs to be topped up before you can add and activate a customer.
Once your customer places an order on your website (http://nexustechsnv.fwasite.com/), you’ll need to place the corresponding order through your Wholesale dashboard, unless you already have the device in your possession/inventory.
Let me know if you have any questions, we’re here to help!
Hi @NexusTechsNV,
To add more to what @oliverbrown said,
Please note that when you sign up on FWA Oasis, a placeholder demo modem appears on your dashboard. This is only a placeholder to show how your stacks will look once you add a real modem. We do not send a free modem upon signing up on FWA Oasis.
To get an actual modem, you can visit the FWA Oasis store to make a purchase.
2. Regarding your website nexustechsnv.fwasite.com:
Yes, your customers can make purchases directly from your website.
Here are a few important things to note:
-
If you have inventory (i.e., you’ve purchased modems in bulk on our platform FWA.exchange: Main ):
- When a customer makes a purchase, the system checks your inventory.
- If you have available modems, you’ll receive an email alert to fulfill the order yourself.
- We will then transfer the customer’s billing amount to your Stripe Connect account.
-
If you do not have inventory:
- We will handle the modem shipment directly to the customer.
- However, you will not receive the cost of the modem, since you didn’t stock any inventory. We cover the product fulfillment in that case since you dont have a modem available.
Finally, we noticed you mentioned both the FWA Agent Program and the FWA Oasis Program, and you’re currently signed up for both. To better understand the differences and benefits of each program, please read the following article:
Major Announcement: FWA is Now Two Powerful Programs
Let us know if you have any further questions!
This modem was ordered before Oasis was created. Do you need to do something before i can add it?
Saul Hernandez, Jr.
Founder / Field & Remote Technician
Fundador / Técnico Remoto y a Domicilio
Nexus Techs LLC
775.224.8288 Cell
If i get a response, i will be working on this tonight. I am on my way home and will be focusing on getting this done asap.
Please
Hi @NexusTechsNV,
All modems, such as The Dragon, The Nomad Air, The Nomad Air 2, The Nomad Raptor, and The Nomad Omen, can be added without any intervention from our side.
If you have your own modem, you can always use the BYOD (Bring Your Own Device) option, which allows you to activate a SIM-only plan and insert the SIM into your device.
If you experience any issues adding modems, please don’t hesitate to reach out to us.
The Wifi where i work is questionable due to high security and restrictions on websites. I responded to this and it never posted. I was finally able to get the modem added to Oasis.
@oliverbrown I’m familiar with how the programs are different. My concern is that I want my 4 devices for Oasis(they were purchased pre-Oasis setup) and people that order from the other program to just order off of the fwaisp website and have it delivered to them from your stock. Will my modems affect this process? I have a client that is highly interested in a remote part of Northern Cali and I want to make sure I can give her the green light to go online and purchase the modem.
@NexusTechsNV
Yes, these devices can be migrated to OASIS platform without any issues.
You only have to add the stack to your OASIS platform. Just incase you run into any obstacle, I want you to let me know so that I can get this fixed ASAP.
SAME CANT ACTIVATE IN FWA AND IF I MOVE MODEMS TO OASIS ITS SAYS ACTIVATED MY SITES HAVE BEEN DOWN SINCE FRIDAY [quote=“NexusTechsNV, post:1, topic:450, full:true”]
Gents,
It seems everything either takes forever to get fixed, or we just get forgotten about until we complain over and over again. Since March when Isaac was trying to handle things, I’ve had nothing but delays and had to cancel several trips to try and sell my original 4 devices and purchase more.
I have spoken to several people that assured me my issues would be resolved, and I’m still waiting now two months later.
The current problem: When I told Isaac I wasn’t ready to activate the demo modem in March, he told me he was just going to show me where to go and how to do the process and that the modem wouldn’t activate until I put in my card information and submitted.
That was not the case and the system activated the modem for 3 days and then suspended it for non payment. On April 19th, roughly two weeks after I was told this would be fixed again, I activated the modem to start running tests in different areas in preparation for my trip tomorrow. I then find out that nothing was done to fix this issue and that the system suspended the modem again and wants me to pay for another month of service.
The response I got after bringing this up for the third time was “It shows that you have a balance owed.” is beyond frustrating.
I am really trying to get to the point that I know I can purchase more devices and start making some sales, but I’m not seeing the support I need to know I can move forward.
Tomorrow I’m travelling 90 miles to do a network repair job for a client and would have also been taking the time to go around and talking to other business owners in the area and showing off the modem. At this point it seems I won’t be able to showcase the modem as I had intended without dropping another $100 for who knows how many days of service.
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Hello Tony @somotechs,
Thank you for bringing this to our attention, and I sincerely apologize for the continued inconvenience.
When a service; whether a demo modem or client account, is added to your admin dashboard, it’s important to manually cancel and remove the service if it’s not intended for immediate use. This step ensures our system recognizes the service as inactive and prevents unintended charges or suspensions.
If this is Anthony and we spoke on the phone yesterday (which I believe it is), I’d be more than happy to personally walk you through the process again and go over the full program to ensure everything is set up properly. This way, you won’t encounter any roadblocks while giving demos or activating service for your clients. Let me give you a call, I’ll make sure your demo modem’s service doesn’t get interrupted again.
You’re a valued partner and client, and we truly want to earn your confidence as you expand with more devices and affiliates. Let’s reconnect and work together to make this a success for you.