That’s actually my original thread. Unless he’s dealing with almost the same exact issue :). I get a little confused at some of the emails I get, so I need to find some time to go in and organize what gets emailed to me and what doesn’t. 
I do however have another question. I’ve received two emails that have to do with changing pricing on the Non-Oasis account. But I didn’t initiate a price change request. Does this have to do with attempting to move the modem over to Oasis? I haven’t had a chance to followup up on all the other chats, but am looking forward to doing that tonight or before the sun comes out tomorrow.
MAYBE SAME…Are you up and running now?
Yes, I put in a ticket on the ISP Customer Portal and one of the guys got me taken care of with getting the modem back online. Nomad Internet: Tickets if the link doesn’t work, put this in your browser. I get the sites confused all the time if I’m not on my laptop: app.fwa.exchange/portal/login
Oliver and the others are awesome, it just sometimes takes a while since things were chaotic at the beginning with Isaac.
Hello @NexusTechsNV
This email is usually sent to customer’s when they submit a request to change price on their Agent’s program website. If you didn’t request a price change, please ignore this email.
This is totally not associated with your migration process over to OASIS from Agent’s program.
Our team is dedicated to make sure all your issues are investigated thoroughly before coming to a conclusion.
Really glad to know you are satisfied with the program and support
Hey @NexusTechsNV
Can you check if there are any changes applied to your Agent’s program website?
In the meantime I will escalate and investigate why you are receiving price change emails when you never made such a request.
There’s no changes that I can see from my end.
Unless someone was trying to reduce the price to match what it would cost to pay for the demo modem on Oasis. I had put in a request to see if we could transition the modem to the Oasis platform and if so, to cancel the existing line, move over the balance or issue me a credit and let me worry about the billing, etc., etc.,.
@NexusTechsNV
When is the last day of your billing cycle?
To avoid inconsistencies in the system, my suggestion would be to use the demo modem with your agent’s program for the time being. We can transition your demo to OASIS before your next billing cycle starts.
HI Oliver, It’s on the 28th, however, I’ve got some 10 - 16 hour days until the 1st. I’m going to just eat another month and get this done on the following month unless you think there won’t be any hiccups.
Hi @NexusTechsNV ,
To do so is very easy. First, remove the Internet Service PortID of the customer. Next, delete/archive the internet service associated with that customer. After that, change the customer status to Inactive, and finally, delete the customer.
Then, head over to Oasis and simply add the customer’s modem and ICCID —> they will be activated on the platform.
This is for the demo modem you guys sent me
I believe this demo modem was activated and paid for through the agent’s platform dashboard, correct?
Could you please share your email address along with the IMEI and ICCID of the demo modem? I’ll check the system and confirm everything for you.
Hey @NexusTechsNV
I just checked your modem, and it looks like your payment for this month has already been processed. At this point, I would not recommend moving the modem from the Agent’s Program to OASIS, as doing so would require a new top-up on OASIS—even though you’ve already paid through the Agent’s platform.
To avoid any duplicate charges, my suggestion is to wait until your next billing cycle to transition to OASIS. This way, you’ll make the most of the payment you’ve already made and ensure a smoother shift without additional costs on your demo modem.
Agreed. Thats why I said we should wait. This week has been annoyingly filled with OT taking away from my business and making it hard to respond to you quickly. But if I can implement the new changes Jaden has been talking about and rolling out in time for Hot August Nights, it could change my direction very quickly.
Yes, we can transition your modem over to OASIS before your next billing cycle begins.
As soon as the new update rolls out on OASIS, we’ll get you started right away! I suppose you are talking about the new free modem offer?
Yes, I’ve been reading all the posts on it. Looks amazing!
1 Like
Indeed, it’s a game changer! This initiative will go a long way in helping our valued customers reduce their initial equipment costs. It’s the kind of jump start many have been waiting for, and we’re excited to see the positive impact it brings to their businesses.