Good afternoon, im attempting to purchase some routers and get my ISP business up and running, unfortunaltely im having issues with my demo router and im having netqirk connectivity issues, also im unsure how i purchase routers or even how to make my payments at the moment
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Thanks for reaching out! If you can share the IMEI and ICCID of your demo modem, we’ll be happy to check everything on our end to help resolve the connectivity issue.
As for ordering modems, you can log into your Command Center, go to “My Products”, and selecting “Order New Modems.”. Once you order, the modem will also show up on your site for your customers to purchase.
Let me know if you need help navigating that or have any other questions—we’ve got you!
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Thank you for sharing. We are looking into it right now!
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@Kentucky_NetWorks, can you please share the status of the LED on the modem. What color it is?
The led is white right now but the service is crawling slowly
Got it, thank you. Could you please share the address you are using at?
Hwy 498 beattyville ky, im in the middle of trying to sign a new customer smh
Thanks for sharing the address! We’re looking into the issue right now on our end. I know the timing isn’t ideal, hang tight, and we’ll do our best to get this sorted quickly.
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Everything looks good from our end! When you get a moment, could you please double-check the APN settings on the device? Here’s a quick video that walks you through the steps: https://www.youtube.com/watch?v=KjcruXdOomg
Let me know how it goes!
Vga5internet seems to be the current APN
Okay, can you please set it to “V5GA01INTERNET”
It is currently set up like that sorry that was a typo earlier
No problem. Let me check and thank you for your patience as well.
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@Kentucky_NetWorks Just wanted to check if everything is good. Let me know if you need help with anything else!
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