I need the below customer moved to Oasis (info@internetclaremore.com) from the Agent Program. How can we make that happen?
ID - 48208
Portal login - afwingnut2@gmail.com
Full name - Theresa Solberg
Phone number - 9182077074
Internet plans - Internet Claremore Unlimited Power Plan
Line ICCID -89148000011152269328
Thanks,
Josh
918-805-9160
Internet Claremore
info@internetclaremore.com
To do so is very easy. First, remove the Internet Service PortID of the customer. Next, delete/archive the internet service associated with that customer. After that, change the customer status to Inactive, and finally, delete the customer.
Then, head over to Oasis and simply add the customer’s modem and ICCID —> they will be activated on the platform.
Contact @oliverbrown for further assistance.
Will there be any downtime for the end user?
Thanks,
Josh
What do you mean “remove the Internet Service PortID of the customer” I do not see a field called Internet Service PortID to remove?
Yes there will be a short downtime, as you move the service.
Ah, so I delete what is in the Port ID and ICCID fields, then click save?
Ok, I believe I have completed as you requested. Is there any way to confirm on your end that I did it correctly?
Thanks,
Josh
once you have added the modem and you can use the Internet, then all is okay.
Best!
You can go ahead and send a screenshot of your dashboard.
